Cheryl Duff, MA in Administration - Cairngorm Group

Tuesday, 6th March 2018

Cheryl Duff (22) from Beauly is in the early stages of a one-year administration modern apprenticeship in the Inverness Glass division of Cairngorm Group – one of the Highlands’ leading glazing firms.

 New to the business, Cheryl is getting to grips with all the different aspects and services offered by Cairngorm Group, building the broad understanding necessary in her role. She’s also enjoying her introduction to all of the modules that she will supplement her on-the-job learning with over the course of the next 12 months.

She said; “The Inverness Glass department is a really dynamic, busy area of the business. We deal with any glass enquiries coming in, so it’s important we know all there is to know so we can direct customers to the correct person to fulfil their request. 

“Before I started, I didn’t realise just how many different types of glass there is! The enquiries we get range from greenhouse glass, toughened glass and obscure glass to glass balustrades – which are the railings for things such as balconies or terraces.”

Cheryl’s favourite part of her day-to-day life is the variety. From dealing with customers and developing her customer service skills to taking payments and generating quotations for all different kinds of glass and materials – she’s enjoying the opportunity to develop her interpersonal, communication and more complex analytical capabilities.

 All of her learning is supplemented by studies towards professionally recognised qualification. So far, Cheryl is working to achieve her SVQ Level 3 in Management as well as taking part in specific industry training offered by Cairngorm.

And what made Cheryl pursue a full-time role with the company? “I was looking for a new role in administration and was interested in Cairngorm as it’s such a successful family-run business. I really wanted to be a part of the team and jumped at chance of a modern apprenticeship. I would 100% recommend it to any school leavers who are questioning what to do next.”

 Cheryl’s also an advocate of getting as much work experience as possible while in education to help boost CVs and stand out to employers, adding: “Work hard to get the best qualifications in school you can and try and gain as much experience as possible.”