#DYWkeyworker - Cheryl Campbell - HIAL

Friday, 29th May 2020

Name: Cheryl Campbell

Job Title: Airport Services Manager at Inverness Airport

Company: Inverness Airport

Hometown: Airdrie

What attracted you to the industry you are in?

I have always had such an interest in aviation and travel and a passion for customer service and this role brought both of those together.

How long have you been with the company?

2 years

Describe your day-to-day role;

It’s difficult to describe an average day in my role as every day is different. I always keep a close eye on the operations at the airport and our service delivery through real time feedback devices. There are usually a number of planned meetings throughout the day to discuss ongoing projects, upcoming changes and any departmental issues. I can also be involved in events at the airport on or off site from time to time and really enjoy that part of the role.

What kind of training have you done?Have you completed any professional qualifications?

When I first joined the company I shadowed a variety of people across the airport and spent time at all departments to understand the day to day running and all the roles involved. I’ve had a lot of security specific training as that is a major part of my role and have been able to take advantage of other training opportunities along the way including a project management course.

I have completed Prince 2 Project Management

What skills have you learned?

My skills have really grown since joining HIAL and taking on such a dynamic role. My involvement in large projects has been an entirely new experience for me and I have learnt a variety of skills by taking part in projects from start to finish

Do you like living and working in the Inverness & Highlands?

I love living and working in Inverness. I previously lived in Glasgow and although I can miss that from time to time I love the way of life and surroundings living in the Highlands

What skills are the most important for you to do your job well?

I think time management and the ability to prioritise are key skills to carry out this role but communication skills are probably the most important as there are so many teams and partners that need to all work together to keep everything going and I need to be able to communicate with the whole airport family to do my job.

Was there anything about the job that surprised you?

I think at first the most surprising thing to me was everything that goes on behind the scenes. I hadn’t really appreciated just how much was involved in the operation of an airport, there was so much I hadn’t considered as a flying member of the public. The most pleasant surprise was how close and friendly everyone is across the whole airport family and how welcome I felt when I first joined.

Is there anything unusual about your role?

Being part of events for new routes or flights is quite an unusual part of the job. We may only have these events now and then but always try to do something different or new each time and at the last one we had a photo booth available for all passengers on the flight and I was lucky enough to be able to be involved in that on the day.

Do you get a lot of support from your company?

HIAL are a very supportive company where you are never afraid to ask for help from your colleagues.

What’s your favourite part of the job?

My favourite part of my job is the variety and how every day is different

Did you always want to pursue a career in this industry?

Although I have always been interested in aviation and travel I had never considered it until I seen my job advertised and instantly knew I would love it

What is your advice for young school leavers looking to start an apprenticeship?

Make sure you go for something you will really enjoy. I made the mistake when leaving school of completing a degree that didn’t interest me enough and ended up not pursuing that career path. It’s important to go for something you really want and that you think will interest you

What is your career goal?

I would love to continue working within HIAL and see where that takes me.

How does it feel to be a KeyWorker on the frontline, supporting the Country’s fight against Covid-19?

These are really strange times and I would never have imagined the challenges we all face now on a daily basis. This has shifted a lot of the focus of my role and my colleagues and it feels really surreal to us all.

Tell us what makes you proud to be a Keyworker?

It’s great to be part of a business that is providing vital lifeline services at a time like this and being able to contribute to that in whatever way you can. I am proud of the whole team that I work with and the great work ethic and attitude they have brought to work through this pandemic.