#DYWKeyworker - Frank Nicol - Frank Nicol Farm & Garden Machinery

Wednesday, 27th May 2020

Name: Frank Nicol

Job Title: Director, Frank Nicol Farm & Garden Machinery Ltd


Frank Nicol Farm & Garden Machinery Ltd


Originally Forfar, now Dingwall

What attracted you to the industry you are in?

Family Business

How long have you been with the company?

20 years full time (10 years part time prior to joining full time)

Describe your day-to-day role;

Dealing with customers and suppliers, ensuring smooth running of business including financial and regulatory matters, and health and safety

What kind of training have you done?Have you completed any professional qualifications?

Regular product and management training with suppliers

What skills have you learned?

Multi-tasking, negotiation and the importance of good communication.

Have you completed any professional qualifications?

Easirider ATV instructor course

Do you like living and working in the Inverness & Highlands?

Yes, because of the place and the people. I have the opportunity to travel throughout the UK and

abroad with suppliers, and it’s always nice to come home.

What skills are the most important for you to do your job well?

Numeracy and good communication.

Was there anything about the job that surprised you?

The diversity of our customer base, from councils and estates to crofters and farmers. I’ve learned never to judge a customer by their appearance!

Is there anything unusual about your role?

The range of what we do. One minute I can be dealing with a customer spending £10 and the next someone spending £25k.

Do you get a lot of support from your company?

Yes, we all try to work together as a team.

What’s your favourite part of the job?

Fulfilling customers’ expectations and seeing young apprentices develop into competent technicians

Did you always want to pursue a career in this industry?

No, I worked in the leisure industry for 18 years (starting on a part time basis while still at school), before joining the family business full time.

What is your advice for young school leavers looking to start an apprenticeship?

Every day’s a school day – be open to learning all the time whether you’re a first year apprentice or a director. Get work experience if you can, it’s always valuable.

What is your career goal?

To maintain a thriving and successful company.

How does it feel to be a KeyWorker on the frontline, supporting the Country’s fight against Covid-19?

It’s hard work with a reduced team currently, but we’re pleased to be fulfilling a need for the local community by offering core supplies including bottled gas; quad/ATV sales, service and repairs; and animal feed. All the thanks and appreciation from customers is very welcomed.