#DYWKeyworker - Scott McLennan - Santander

Tuesday, 2nd June 2020

Name: Scott McLennan

Job Title:

Regional Manager Santander (UK)


Divisional Commercial Manager (San UK)

Senior Analyst – Wealth (CYBG)

Regional Financial Planning Manager (CYBG)

Financial Planner (CYBG)

Branch Manager (CYBG)

Customer Service Adviser (CYBG)

Company: Santander

Hometown: Elgin

What attracted you to the industry you are in?

Always strong numerically and a junior position became available just before I was planning going to University!

How long have you been with the company?

Santander – 15 years, CYBG 13 years

Describe your day-to-day role;

I manage 21 Branches from Lerwick to Berwick on Tweed, with responsibility for 183 people, the main part of my job is to help others be great at theirs!

What kind of training have you done?Have you completed any professional qualifications?

Leadership Training – Leeds Beckett University

Cohen Brown Sales Training London Business School

What skills have you learned?

Leadership development and investing in talent is absolutely key

Have you completed any professional qualifications?

FPC Qualifications

Cemap CIOBS Qualifications

Do you like living and working in the Inverness & Highlands?

It’s a wonderful place to live, and with modern technology location shouldn’t hinder, transport links though could be better!

What skills are the most important for you to do your job well?

Listening to my team

Was there anything about the job that surprised you?

Banking is no longer about managing numbers its about developing people

Is there anything unusual about your role?

Every day is different!

Do you get a lot of support from your company?

Santander are a wonderfully supportive employer, lots of development opportunities and frequent interactions with senior global leaders that help shape thinking

What’s your favourite part of the job?

Seeing people develop

Did you always want to pursue a career in this industry?

No! Happened by accident but so glad it did

What is your advice for young school leavers looking to start an apprenticeship?

Find something you love, then its not a job and most days you can really enjoy

What is your career goal?

To make a difference to all that work with me and hopefully help them enhance their lives

How does it feel to be a KeyWorker on the frontline, supporting the Country’s fight against Covid-19?

I'm now working from home but have such respect for my team on the front line, who are their daily to help, all I try to do is to coach and help them

Tell us what makes you proud to be a Keyworker?

Making a difference! That may be through mortgage payment holidays, business lending, overdraft needs – all these things just now are so important as peoples lives are changing