Emily Stoddard, Highland Hospice

Tuesday, 6th March 2018

Twenty one year-old Muir of Ord native Emily Stoddart is currently halfway through her yearlong apprenticeship with Highland Hospice in Inverness.

With a background in retail and admin, Emily decided it was time to advance her skills and knowledge in a new environment. She realised the receptionist role at Highland Hospice combined elements of both retail and admin that she had enjoyed – including the organisational and social aspects.

Emily was successful in her application, and joined the team in October 2017. She commends the supportive and positive working environment, citing Highland Hospice as a lovely place to work. 

Emily particularly enjoys the variety her role presents, commenting: “Every day is different. Reception deal with all visitors and phone calls and helping direct both to the correct place or person. I also deal with room bookings for the building and place stationery orders, as well as taking on any other jobs passed from my line manager.”

Meeting and greeting visitors to the Hospice is a key part of Emily’s role – she’s often the first point of contact for anyone coming through the door. A positive, friendly attitude is a must.  

With the support of her line manager, ambitious Emily is keen to take on additional, relevant jobs and training to expand her knowledge and experience and put her in a good position to progress in the company. 

The modern apprenticeship route was definitely the right decision for Emily, and one she recommends to school leavers: “It’s a fantastic opportunity to learn and gain a qualification while doing your job – furthering your on-the-job training with professional-level skills and knowledge that you can immediately put into context in a real-life environment.”  

And Emily’s advice for school leavers? “Take any opportunity to learn and take on any training provided as it expands your knowledge and experience – you never know when you might need it.”